How can we help?
We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:Search your order
How do I access my items?
After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
What do I do if I lost the link to my pass?
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.
Why can't I find all my items in my pass?
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Who charges my credit card?
Upon purchase, your credit card will be charged by Bandwango, the technology partner for Galveston.com. The charge on your statement will say Galveston.com.
How can I print my passes?
With most passes, we will send a link to a "Print-at-Home" page in your receipt email. From there, you can print your passes.
If you have lost your receipt email, you can request a new one here